EXCHANGE & REFUND POLICY

At Holistica Herbal, customer satisfaction is important to us. Please read our exchange and refund policy carefully before placing an order.

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1. Exchange Eligibility

If you receive a damaged, incorrect, or defective product, you must contact us within 3 days of receiving the order.

To request an exchange, customers must provide:

• Order number
• Clear photos of the product received
• Description of the issue

Once reviewed and approved, we will provide instructions for the exchange process.

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2. Conditions for Exchange

Products may only be exchanged if:

• The item received is damaged or defective
• The wrong item was delivered
• The product is unused and in its original packaging

Products that have already been opened, used, or damaged after delivery are not eligible for exchange.

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3. Refund Policy

Due to the nature of herbal and wellness products, we do not offer refunds once an order has been delivered.

Refunds will only be considered in exceptional situations such as:

• Product unavailable after payment
• Duplicate payment made by mistake

Approved refunds may take several working days to process.

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4. Delivery Issues

If your package arrives damaged, please contact us immediately with photos of:

• The package
• The product
• The shipping label

This helps us resolve the issue quickly with the courier partner.

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5. Order Cancellation

Orders may only be cancelled before they are processed or dispatched.

Once the order has been shipped, cancellations will not be accepted.

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6. Non-Exchangeable Items

The following items are not eligible for exchange or refund:

• Opened or used products
• Products damaged by misuse
• Promotional or discounted items
• Products purchased during special sales campaigns

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7. Contact Information

For exchange or refund inquiries, please contact us:

📧 care@holisticaherbal.com
📱 WhatsApp: +94 77 810 2042
📍 Holistica Herbal – Sri Lanka

Please contact us through WhatsApp, Facebook, or Instagram for faster support.