PRIVACY POLICY

Holistica Herbal is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, place an order, or contact us.

Throughout this website, the terms “we”, “us”, and “our” refer to Holistica Herbal. By using this website, you agree to the terms, conditions, and policies stated here.

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1. Information Collection

When you visit our website, we may automatically collect certain information about your device, including your browser type, IP address, time zone, and cookies installed on your device. We may also collect information about the pages you visit, products you view, and how you interact with the website.

When you place an order, contact us, or subscribe to updates, we may collect personal information such as:

• Name
• Phone number
• Email address
• Delivery address
• Order details

This information is collected only to process your order and improve customer experience.

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2. Cookies

Our website may use cookies to improve your browsing experience and help us understand customer preferences. Cookies allow us to remember certain information for future visits and improve website performance.

You may disable cookies through your browser settings, but some website features may not function properly.

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3. Requirement to Provide Data

To process orders, deliveries, or customer inquiries, you may be required to provide accurate personal information. Failure to provide necessary information may prevent us from completing your order or responding to your request.

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4. Privacy Policy Changes

Holistica Herbal reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page. We encourage users to review this page regularly to stay informed.

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5. Disclaimer

Our herbal products are made using carefully selected natural ingredients. However, results may vary from person to person depending on individual conditions and consistency of use.

The information provided on this website is intended for general informational purposes only and should not be considered medical advice. Holistica Herbal does not guarantee specific results.

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6. Delivery Information

We currently provide island-wide delivery across Sri Lanka.

• Orders are usually dispatched within 1–3 working days
• Delivery times may vary depending on location and courier services
• Deliveries are not processed on Sundays or public holidays
• Customers may be required to confirm receipt upon delivery

Please ensure that the delivery details provided are accurate.

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7. Third-Party Websites

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those websites.

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8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests may not be accepted once the order has been processed or dispatched.

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9. Minors

Holistica Herbal does not knowingly collect personal information from individuals under the age of 16. If you are under 16, please use this website only with parental or guardian supervision.

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10. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

📧 care@holisticaherbal.com
📱 +94 77 810 2042
📍 Sri Lanka

You may also contact us through our official Facebook, Instagram, or WhatsApp pages.